We are confident that our products are the best available anywhere.
If you are dissatisfied, please contact us to discuss return and refund if applicable. We will not refund if, for example the product simply disagrees with your skin, or you decide after purchase that you do not like it.
Please note: Whilst we make no therapeutic claims for our products, the herbs and essential oils included have many benefits which are well documented in herbal and aroma therapeutic literature. Please check about this with your naturopath/therapist.
No medical claims are implied in the information given in this catalogue/web site, and diagnosis or treatment of any condition is not intended. Any reference to medicinal or health benefits cannot be taken as a replacement for medical advice or prescription medication or seen as a diagnosis for a specific condition. Products are for external use only. despite the pure and natural nature of our products, some people react or are allergic to natural substances. Whilst allergic reactions are extremely rare and unexpected, Beauty and the bees cannot be responsible for allergies to products and resultant ailments if any. We strongly suggest that you patch test* any new product before its continued usage. If any redness or itching occurs do not continue use.
Apply a small amount of new product to clean skin inside the elbow or behind the ear. Cover and leave for 24 hours. Human skin changes daily, affected by emotions, diet, hormones, and the climate. We suggest that you choose a product to suit the season, i.e. a richer, more protective cream in the winter, lighter in the summer.
Beauty and the Bees products are 100% natural. Most ingredients are readily available in the garden, so you can feel good about putting them on your body. When you use Beauty and the bees, you are supporting a eco-aware business which believes in making value for money, real products.
Beauty and the bees uses only renewable, and when possible certified organically grown, ingredients which are responsibly harvested. We support local certified organic farmers/growers or wild crafters who practice sustainable agricultural methods and harvest responsibly in the wild.
We wholly hand-make all our products and combine the ingredients to suit your skin.
We hope you love our Beauty and the Bees all natural handmade products. If there is an issue with your product please refer to our guarantee policy and contact us at firstname.lastname@example.org. Unused and unopened items may be returned at the buyer’s expense for a refund within seven days of receiving the item. Please contact us prior to returning the item.
For returns we recommend you check that the item is properly addressed, adequately packaged, and obtain proof of postage – as we cannot be held responsible for goods lost in transit.
At Beauty and the Bees, we prepare each order carefully and lovingly – wrapped and packaged by hand an to ensure that they reach you in perfect condition.
In the rare event that you do receive an item that is damaged, please notify us via e-mail at email@example.com within 48 hours of receipt stating the nature of the damage. We will offer an exchange (if available) or a full refund upon receipt of the returned item.
Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.